General Terms and Conditions

Subject and Scope

Knowledge Officer application for iOS and Android (“apps”), website (“website”), and related services (together with the apps and website, the “services”) are operated by Knowledge Officer Ltd., with registered number 10330450 and address 20 St Thomas St, London SE1 9RS, United Kingdom.
Your use of the services is subject to the terms and conditions described in this page. By accessing or using any part of the services, you accept the application of these terms and conditions.
The content of the contract concluded between Knowledge Officer and you follows these terms and conditions as well as any additional information provided during the processes of registering and entering into a subscription.
Knowledge Officer may amend, change, or update these terms and conditions. If Knowledge Officer does not obtain your specific consent for any revisions of its terms and conditions, you will be notified at least two weeks prior to the effective date of the updated terms and conditions.
If you do not object to the revisions within two weeks after the effective date of the changed terms, those revisions shall be deemed accepted. The period shall start with the day that it is communicated to you via email as the effective date of change.
If you do not agree to the revisions, you may not be able to continue to access or use the services from the effective date of the updated terms and conditions, if providing the services under the scope of the current terms and conditions is not possible or unreasonable for Knowledge Officer.

Services and Rights

The services allow you to access and use a variety of educational content and services on entrepreneurship, product management, leadership, machine learning, and related topics.
The scope of the services may depend on the type of account and your subscription.
The services are provided to you as a non-transferable, non-exclusive license to access and use as well as download and install, if applicable, a copy of the services in object code form on a compatible device in your control or ownership.
Knowledge Officer may change, update, suspend, make improvements to, or discontinue aspects of the services.
Knowledge Officer’s trademarks as well as domain names, logos, trade names, and other features of the Knowledge Officer trademark are under the sole ownership of Knowledge Officer or their respective owners. Access or use of the services does not grant or provide you with the right or license to reproduce or otherwise use domain names, logos, trade names, and other features of the Knowledge Officer trademark.

Registration

To access and use the services, you are required to register, i.e. create an account. Otherwise, you will access a limited set of features and content till you register.
You may use your email address along with a self-determined password or a single sign-on application provided by third parties such as Facebook or LinkedIn to create an account.
You are required to maintain the confidentiality of your password and other information related to the security of your account.
You agree to provide accurate, complete, and current information about you as requested by knowledge Officer.
To create an account, you are required to be at least eighteen (18) years of age. If you are at least fourteen (14) years of age, you are allowed to register, i.e. create an account, with the consent of your statutory agents. Knowledge Officer has the right to make its services subject to appropriate proof of identity or consent of your statutory agents.

Subscription

Knowledge Officer offers automatically renewable and one-time payment subscriptions (“subscriptions”, “Knowledge Officer Plus & Pro” respectively) for a variety of periods (“subscription periods”).
A subscription enables you to access and use the full scope of the services for the subscription period.
To enter into a subscription through the apps (“in-app subscription”), you can choose a subscription period within the apps and confirm your purchase. In-app subscriptions use the in-app purchase functionality of the App Store on iOS and Google Play on Android.
To enter into a subscription through an external web payment method, we may charge your selected payment method, either directly or through the services of a third-party payment processor, for any such payments.

Subscription Services

1- Knowledge Officer Plus:

Terms of Use:

Knowledge Officer Plus is a subscription service that provides an online platform to enable you to view information online and through other connected devices about courses, checkpoints, and other education programs and events offered by Knowledge Officer (collectively, “Curriculum”). This Curriculum may be made available for free or for a fee, in Knowledge Officer’s sole discretion.

“Plus Content” means Knowledge Officer’s multimedia content of all prior and current Curriculum and live-stream transmissions of future Curriculum. The information obtained from or through Knowledge Officer Plus is for information purposes only, and you are solely responsible for confirming the accuracy and appropriateness of such information. Any content or data from the Knowledge Officer Plus Curriculum is not to be re-used without permission nor sold for personal or commercial gains.

As a Knowledge Officer Plus subscriber, you commit to completing all your learning objectives online, submitting all your checkpoints in due time, and engaging in communications with your assigned learning specialist. You understand that you will not be able to progress in your online learning Curriculum unless you successfully pass the required checkpoints. You can expect to finish the program, all checkpoints included, within a minimum of three (3) months. However, the actual time needed to finish will depend on your pace and the amount of time you allocate for learning daily.

Checkpoints submissions shall be graded and you shall receive prompt feedback from our system or learning specialists. The pass rate for all submitted work is 60% and, in case of not passing, a re-take is required and must be submitted in no less than one-to-three (1-3) days, as deemed appropriate by Knowledge Officer’s assigned learning specialists. All submitted work must be authentic and originated by the learner. All submitted work is subject to plagiarism checks. Appeals of such decisions are reserved to the sole discretion of the assigned Learning Specialists.

Knowledge Officer reserves the right to use the work you complete as part of completing a Curriculum (“Student Work”) for promotional purposes, and you grant Knowledge Officer a non-exclusive license to use your name in combination with your Student Work in any and all media in connection with Knowledge Officer's promotional efforts. Our use will be limited to promoting us. We will include your name and attribute the Student Work to you.

Knowledge Officer will also permit the community of Plus users to engage in discussions and communications with one another and with the Learning Specialists. You will engage in online chat sessions with other Plus members and Learning Specialists. You are responsible for any comments or material you post in a chat room or on a blog, and you assume all liability arising out of a post. We encourage you to maintain collegiality and professionalism in all blog or question exchanges. Knowledge Officer can discontinue your service for derogatory behavior or communication. We discourage the posting of sensitive or personal information in comments or posts and we are not responsible for the use of your personal information that you publicly post by any third party.

Certification:

Knowledge Officer Plus is a subscription service that provides you with 100% self-paced online learning to help you progress towards your career goals. Upon the successful completion of the program, Knowledge Officer commits to providing you with a certificate of program completion. It also commits to responding to any external queries about the validity of your certification.

Payments:

The purchase of a subscription is subject to charges (“payment”).
You agree to pay an automatically renewable payment for your Knowledge Officer Plus products and services to gain immediate access to the full scope of Plus services throughout your subscription period.
If you purchase the subscription within the apps, payment will be made through the in-app purchase functionality as provided by the app store.
By making the payment outside the app, you agree that we may charge your selected payment method, either directly or through the services of a third-party payment processor, for any such payments.
Your payment obligation will renew alongside your subscription at the end of the subscription period unless you terminate your subscription at least twenty-four (24) hours prior to the end of the subscription period.
Your payment obligation will be discontinued automatically upon the successful graduation from the program and no further fees shall be incurred.

Termination:

The services start at the time of registration pursuant for an indefinite period, up until the successful graduation from the program.
The subscription will be active for the subscription period selected at the time of purchase and will automatically renew unless terminated at least twenty-four (24) hours prior to the expiration of the period. The subscription period shall extend by the same period as the period of the active subscription.
You can terminate the subscription by filling in this form.Termination of the subscription will become effective the day after the last day of the subscription period and your account will be converted to a KO Basic account.
Upon reentering into a subscription, you will be able to access and use the full scope of the services and retain any previous progress.

2- Knowledge Officer Pro:

Terms of Use:

Knowledge Officer Pro is a subscription service that provides an online platform to enable you to view information online and through other connected devices about classes, courses, workshops, and other education programs and events offered by Knowledge Officer (collectively, “Curriculum”). This Curriculum may be made available for free or for a fee, in Knowledge Officer’s sole discretion.

Together with our members, thought leaders, and seasoned practitioners (collectively “Mentors”), Knowledge Officer offers a robust bootcamp-style learning experience that can be leveraged to help you garner jobs at successful companies.

“Pro Content” means Knowledge Officer’s multimedia content of all prior and current Curriculum and live-stream transmissions of future Curriculum. The information obtained from or through Knowledge Officer Pro is for information purposes only, and you are solely responsible for confirming the accuracy and appropriateness of such information. Any content or data from the Knowledge Officer Pro Curriculum is not to be re-used without permission nor sold for personal or commercial gains.

As a Knowledge Officer Pro subscriber, you commit to attending a series of online sessions, mentor check-ins, and mock interviews with our community of Mentors. Knowledge Officer reserves the right to determine the rescheduling and cancellation policies and their application at our discretion. You should contact us directly for any rescheduling or cancellation questions.

Attendance will be tracked and a threshold of two (2) missed commitments, with no prior re-scheduling, is sufficient to make you ineligible for the job guarantee included in this subscription– a decision that shall be left to the discretion of the Program Administrators. Extenuating circumstances will be reviewed, case by case. Appeals of decisions by the Mentors will go to the Program Administrators for final determination.

As a Knowledge Officer Pro subscriber, you commit to submitting all assignments and projects within their due dates or any agreed-upon extension of no more than two (2) days. We may promote Knowledge Officer using the work you complete as part of completing a Curriculum (“Student Work”), and you grant Knowledge Officer a non-exclusive license to use your name in combination with your Student Work in any and all media in connection with Knowledge Officer's promotional efforts. Our use will be limited to promoting us. We will include your name and attribute the Student Work to you.

Knowledge Officer will also permit the community of Pro users to engage in discussions and communications with one another and with the Mentors. You will engage in online chat sessions with other Pro members and Mentors. You are responsible for any comments or material you post in a chat room or on a blog, and you assume all liability arising out of a post. We encourage you to maintain collegiality and professionalism in all blog or question exchanges. Knowledge Officer can discontinue your service for derogatory behavior or communication. We discourage the posting of sensitive or personal information in comments or posts and we are not responsible for the use of your personal information that you publicly post by any third party.

Certification:

Knowledge Officer Pro is a subscription service that provides you with access to an online learning Curriculum and access to a network of Mentors. Upon the successful completion of the program, Knowledge Officer commits to providing you with a certificate of program completion. It also commits to responding to any external queries about the validity of your certification.

In order to qualify for a certificate of completion, you must meet the following criteria:

Minimum 80% attendance in the online sessions
100% attendance in the mentor check-ins and mock interviews
100% objective completion in the online learning material
100% successful submissions of assignments and projects required

Payments:

You agree to pay for all Knowledge Officer Pro products and services at least ten (10) days before your scheduled program begins. If you purchase the subscription within the apps, payment will be made through the in-app purchase functionality as provided by the app store.

If you purchase the subscription via an external web payment method, you agree that we may charge your selected payment method, either directly or through the services of a third-party payment processor, for any such payments.

Your monthly subscription is going to be deducted on the 24th of the month and for every month according to the number of installments offered to you

Termination:

You have the right to cancel before we begin service or within the first week of the effectuation of your Knowledge Officer Pro subscription by filling in this form to receive full reimbursement. Thereafter, the payments made are under Knowledge Officer's purview to reimburse if you are not offered a full-time job within twelve (12) months after the start date of the program.

Job Guarantee:

We are committed to your success, and we will support you fully in the transition into a new career. According to the Knowledge Officer Job Guarantee, subject to the Terms below, we will refund 100% of your paid tuition if you are not offered a Qualifying Position (as defined in the Terms) within 6 months (or before) of receiving a Knowledge Officer certificate of completion. A career transition involves focused, consistent effort. We put in this effort to help you make that transition, and ask for an equal commitment from you. Specifically, you shall satisfy the requirements below in order to be eligible for the Job Guarantee. If these requirements are not satisfied, you may still participate in the program and receive all of the advantages of career support, but you will not be eligible for the tuition refund.

The following terms and conditions (the “Terms”) apply to the Job Guarantee:

Eligibility Requirements

You must be 22 years or older.
You must hold a Bachelor’s degree from any accredited educational institution in any subject by the date you are approved for completing the Career Track. Most employers still require a Bachelor’s degree in addition to skills and experience you will gain during the Career Track.
You must have at least 2 years of professional work experience in an environment related to your chosen track and chosen discipline.
You must be proficient in spoken and written English.
You must be eligible to legally work in your application region.
You must not be already working in a qualifying position. In this case, the JG is satisfied upon you joining our program.

Definitions

A “Qualifying Position” is defined as any role that satisfies part or all of the job responsibility of the pro career program which you enrolled in: e.g. Product Owner for the “Product Management Career Accelerator Pro” or “Marketing Manager” for the “Growth Marketing Career Accelerator Pro”

This subset is an example of a qualifying role and can be expanded upon with a conversation with the job support team.

A salaried employee or waged employee working an average of at least 20 hours a week;
A contractor (20 or more hours per week) or intern for 3 months or longer;
or A paid contractor or intern that has the potential to be extended or converted to a full-time role
A promotion or a new role within the same organization would count towards a successful transition from program to qualifying position.

Commitment to the Program and Your Own Success

We require that you fully commit to your job search and take our recommendations seriously. As a graduate of the Career Track, we expect you to be an active participant in your own success and put significant effort into your own growth and your job search.

You must have completed all the mandatory requirements for graduation, including:
- You must complete 100% of the core curriculum within 6 months of your cohort start date, not including any freeze, pause, or extension granted to you.
- You must meet or exceed expectations on all core projects, according to the provided scoring systems.
- You must meet or exceed expectations on the program progress, according to the provided scoring systems. Minimum progress for the job guarantee qualification is an overall program score of 85% or more.
- You must have completed and passed all career development tasks that are (a) listed in the curriculum, in the order they appear in the curriculum, and (b) personally assigned to you by the learning team. This includes without limitation taking all mandatory calls and mock interviews.
The 6-month guarantee period starts on the day you are approved for completion by the learning team, after having completed the above mandatory requirements (Commitment to program and your own success. During this period:
- You must be active in your job search and apply for a minimum of 40 Qualifying Positions in the area of your residence per month, in accordance with best practices prescribed by Knowledge Officer’s learning team. Remote work is also acceptable provided that all other criteria are met.
- You must attend post-graduation calls with Knowledge Officer team at the frequency of once per month.
- You must provide Knowledge Officer with the most up to date version of your profile as well as work with the Knowledge Officer team to refine and update it.
- You must provide Knowledge Officer’s Career Services team with a weekly summary of job-related activity in the tool provided by Knowledge officer, including all job applications submitted and networking efforts made. You will also provide Knowledge Officer with further job-related information on request.
- You must respond to placement related communications from Knowledge Officer within 72 hours.
- You must always act with reasonable and good faith efforts to obtain a Qualifying Position.

How This Guarantee Applies To You

The following situations that could void this Knowledge Officer Guarantee include, but are not limited to:

You turn down a job offer for a Qualifying Position.
You decide not to conduct a job search for all or part of the 6-month job search period. Breaks in the job search due to exceptional circumstances may be approved by Knowledge Officer
You decide to search for a role that does not meet the Qualifying Position criteria, or is outside of the field/industry of your track.
You accept a role that does not meet the Qualifying Position criteria or is outside of the field/industry before the 6-month guarantee period is over.
You do not put sufficient and consistent effort into your job search, as outlined above.
You do not communicate with Knowledge Officer’s Career Services consistently throughout your search, including notifying us of any offers you have received.
You do not apply for Qualifying Positions in the area of your residence as required above throughout the 6-month placement period.
You significantly change your job search strategy during the 6-month placement period, including without limitation changing the location Area of search, or industry, unless agreed to in advance by Knowledge Officer
You do not follow through with the interview process for Qualifying Positions in a timely and professional manner, including but not limited to not participating as expected by the employer in the interview process by providing responses to employer communications, showing up on time for interviews, and providing documents or follow up as expected by employers.
You do not apply for jobs that are suitable for your background or experience pertaining to your application choice of qualifying roles or positions as discussed in your calls with Knowledge Officer’s Career Services team. These choices revolve around experience expectations as well as salary expectations.
You no-show for a call without notice with less than 24 hours with a career coach or mock interviewer 2 or more times.

Certification for Reimbursement

If you believe you qualify for a reimbursement, you must provide a written and signed certification that you have met all of the Terms, and have not been offered any Qualifying Positions, within one calendar month after the 6 month placement period.